iSITE Supervisor

Set within the Hanmer Springs Thermal Pools & Spa, the Hurunui iSITE Information Centre provides visitors to Hanmer Springs with an information and booking service as well as a unique retail offering.

We are looking for an iSITE Supervisor to join our fantastic team in offering our visitors an outstanding level of service and sales support. The position is a fulltime, permanent position offering 40 hours per week and includes weekend work.

The primary function of this role is to lead the iSITE team. You will be responsible for ensuring the team provides a customer-focused, sales-driven information, booking and retail service to residents, visitors and industry sectors. This will involve working closely with the Hanmer Springs Thermal Pools & Spa Sales and Marketing team to manage promotional activity, email and phone enquiries and group bookings.

The role requires someone with exceptional leadership, customer service and sales skills. The ability to upsell products and services and inspire the team to do the same is essential. Your communication skills must be exceptional - there is a high level of interaction with customers, tourism providers both within Hanmer Springs and the wider Hurunui, as well as the iSITE team and other staff.

Knowledge and previous history in a retail environment would be an advantage as stock management, procurement and promotion is a key aspect of the role.

This is a wonderful opportunity for a focused and sales driven person to lead our team and contribute to the growth of our business and that of our wider business partners.

If you enjoy working within a diverse environment, are extremely customer focused and extremely well organised then we want to hear from you.

Applicants for this position should have NZ residency or a valid NZ work visa.

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